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How CONTENT COMUNITIES WORK
Content communities look a bit like social networks – you have to register, you get a home page and you can make connections with friends. However, they are focussed on sharing a particular type of content. For example,
Social Media Marketing (SMM) is the act of promoting your site, business, or blogs through social media web sites. SMM when coupled with your current or traditional advertising campaign is a very powerful tool that builds customer loyalty by way of customer contact. And most important if you are patient, diligent, and stead fast in your SMMing you will bring massive amounts of traffic to your location on the web.
SMM is still in it’s infancy stage, and there are no tried and true methods to the madness as there is in traditional marketing. Most all marketing efforts to this point are trial and error, but as things hash out in this industry some methods are starting to stand out as the “so called” standards of SMM. One thing is for sure by creating viral content and promoting it via social media, you can build a very large, loyal group of fans that keep coming back for more and bring their friends with them.
Today there are many business managers and owners that are in one of the following categories.
No matter which category you are in, take some time to surf the web and find out as much as you can about social media. No matter if you look at small companies or large mega companies one thing they all have in common, a follow me in Twitter and FaceBook logo on their main page of their web site. From Dell to Starbucks, to the mom and pop shop up the street, everyone is finding out that customer loyalty via customer contact is building strong customer relationship.
If you are looking for return on investment (ROI), or if you are asking yourself how does social media make me money, then you are looking at social media in the wrong light. Because most companies will tell you they have not seen a direct correlation between SMM and ROI. Most companies have no real method of tracking tangible ROI in direct relation to their SMM campaigns. But to wet your appetite for information in regards to how well SMM is doing for some companies check out these facts posted in June 2009.
Better customer experiences, far lower support costs and more buying activity in the long run, coupled with higher customer satisfaction is what Social Media Marketing can bring to the company that successfully implements SMM into their advertising campaign.
Just remember these few items as you try to decide on if you should use SMM or not.
Social media is a way to reliably dispense your message to a group of people who want to hear what you have to say, and want to feel included as they converse with you on the subject.
Marketers are increasingly looking at new ways and means to reach out effectively to their target consumers, even as they continue to reach out through the conventional routes. Fast emerging as a good medium to reach out and connect are the internet-based social networking sites such as Orkut, Facebook, LinkedIn, YouTube, Ibibo and Twitter, and homegrown sites such as BigAdda.
By extension, since they are socially interactive too, gaming sites and apps on social networking sites are also becoming good marketing avenues, offering focused targeting and interactivity. Rahul Sharma, VP - brand solutions, Ibibo.com, says, “A large subscriber base helped us unveil promotional campaigns for Bollywood movies, including Paa and Rab Ne Bana Di Jodi. We are now looking at social games as the next big thing.” Ibibo has five million registered users.
Besides, a series of new online services such as Foursquare, Yelp and Gowalla are building upon the mobile platform by incorporating ‘location’ into social networking. Foursquare already has a footprint across the world.
Go where the consumers are and interact with them, is the marketers’ growing focus. Mahesh Murthy, founder, Pinstorm, an integrated digital marketing company, says, “Social networking sites such as Facebook and Orkut offer an opportunity for brand engagement, where the audience can experience a brand through an application or a status update. Business networking sites such as LinkedIn and Xing offer brands the ability to do specialised B2B targeting and corporate campaigns. Microblogging services such as Twitter and Identi.ca allow a brand to broadcast entertaining or informative updates to fans and followers.”
Parminder Singh, business head, Google India, says, “Social media are increasingly becoming an integral part of marketing strategies. They offer advertisers micro-targeting opportunities and the means to engage the user through communities and other applications. Social media networks have gained importance with big and small advertisers. In the last one year, it has extensively picked up with small advertisers who’ve ramped up their budgets.” Google owns Orkut.
Reliance-ADAG’s BigAdda.com COO Shivanandan Pare believes social media automatically becomes integral to a marketers’ strategy if the target is youth (18-35 years). “The measurability is scientific and wastage of media spend is less. With high engagement and increasing use of social networking sites, more advertisers are coming back to us. Progressive advertisers are increasing their media spends on social networking websites.” BigAdda has done campaigns for Hindustan Unilever’s Axe, handset makers and telecom players.
Pinstorm’s Murthy says significant social media users in India include the country’s biggest banks, leading travel services companies and consumer electronics brands. “Pinstorm helps Sharekhan, Jet Airways and leading financial, travel, consumer and business brands with digital brand management, including social media.”
Noel Swain, VP marketing, Cleartrip.com, says, “Our digital spend has gone up from two per cent earlier to 70 per cent. The social networking space is seeing more allocation.”
Amitabh Pandey, president and head – ebusiness, Thomas Cook India, says his company is looking at a dedicated ad spend for online social media and may also offer discounts through them.
At Nokia, the digital platform has been popular, including social media that Nokia uses extensively to create a buzz around its product launches. Viral Oza, Nokia India’s head – activation, media, online sales and marketing, says, “Social media are an inherent part of our digital marketing strategy. We use various touchpoints on them to influence active online users.”
According to market estimates, around 25 million Indians are now on social platforms and growing at 20-30 per cent per annum. These consumers are the influencers for their friends and, therefore, advertisers too. Alok Kejriwal, CEO and co-founder of Games2win, says, “Our in-game ad network allows us to talk to consumers and influence them to either see commercial ads or click on other game products. Typical advertisers are FMCG, youth-centric marketers and Internet brands. In interactive gaming, the apps are branded very subtly and appear without disturbing the consumer.” Games2win has created applications for many social networks and claims they get around 10,000 visitors daily from India.
Marketing spends on online social media are still small compared to other online alternatives. But there is agreement that it is a space set to gallop with marketers as they find its interactivity and measurability, along with sharply focused targeting opportunities increasingly attractive. Kejriwal concludes, “Today, an e-mail, SMS or a message on Facebook from your friend, telling you about what she bought, has 100 times more value than the most expensive 30-second television ad.”
Professional networking is an important part of being a designer and working towards a challenging and rewarding career. Unfortunately, most designers are so busy with client work, or trying to find more clients, that networking-related activities are more of an afterthought that get attention whenever the time happens to be available. While networking is critical, it doesn’t have to adsorb huge amounts of time that prevent you from getting other essential tasks completed.
In this article we’ll look at a series of tips and suggestions that are aimed at designers who want to network more successfully, but without committing large amounts of time each day or each week. The idea is to get as much benefit as possible from a reasonable time commitment that can be accommodated by just about any schedule.
Whenever efficiency and minimizing time commitment are the goals, evaluating and improving organization is a great place to start. If you are wasting time trying to find an email address, a phone number, or a name from someone that you met a few months ago, that is a lack of productivity that could be avoided with better organization.
There are any number of ways you can organize your contacts. You can use a program like Outlook or Thunderbird, or you could choose a full-feature CRM like Highrise. How you organize your contacts is less important than the fact that you actually have a method for doing so. Each person is different, and you should consider your own needs work habits in deciding on a solution.
Aside from organizing, another part of achieving efficiency involves making use of resources that are available to make networking less time consuming and more effective. Particularly when dealing with online networking, there are a number of resources available, some free and some for pay. Two examples that are highly useful for designers are Skype and TweetDeck. With Skype you can talk to people all over the world to get in touch whenever necessary. TweetDeck makes it possible to use Twitter effectively without spending all day reading and sending tweets. Personally, my usage of Twitter multiplied exponentially after I started using TweetDeck while still not losing productivity.
Skype and TweetDeck are certainly not the only options, they are simply two examples. Make an effort to find resources like this that can help you to get more out of your networking efforts while keeping the time requirements low.
Because networking activities tend to get pushed to the back burner in favor of other more urgent tasks, it may be necessary to build blocks in to your schedule in order to find time to network. Simple networking activities won’t require that you give up large amounts of time away from your income-generating work. For example, you could block off an hour to update your LinkedIn profile and look for some new connections, set up a day to meet a contact for lunch, or even to simply read some blog posts and respond in the comments.
Of course, some types of networking activities will require more time (such as traveling to a conference or an event), but just building in small amounts of time in your weekly schedule can make a noticeable difference.
One of the reasons that networking is so important is that it can play a crucial role in career advancement and development. Knowing the right person and being in the right place is just as important as having the right skills. However, in order for your networking efforts to truly be effective in helping you to get the career that you want, you’ll need to think about which direction you want to go with your career.
Networking without a plan may lead to some great opportunities, but networking with a plan will give you a much better chance of getting the results you are looking for. Take some time to think about your future. For example, if you goal is to be a freelance designer, making connections with people who can help you to land more work would be very significant. On the other hand, if you are freelancing with the goal of being hired by an agency, you would be more likely to meet your goals by working towards making some contacts with designers and/or managers from various agencies.
After you have given consideration to the path that you would like to take with your career, you should take some time to identify key people who would be able to have an influence. Once you know who you would like to get to know, make an effort to connect with them in one way or another. If they have a blog, you could start by getting involved in the comments on their posts, linking to their posts and writing your own responses, or you could even contact them about writing for their blog. If you know what groups or professional associations they are involved with, you could make an effort to get involved there as well.
Knowing specifically who you want to connect with will help you spend your time in the right way. Your efforts will lead to better results, as opposed to networking with whoever you happen to come across.
There are a few things that should be pointed out here. First, while identifying your key contacts is a good habit, always keep in mind that networking is a two-way street and simply using them for your own gain is neither ethical nor effective. The most effective way to network is to find ways for mutual benefit, so first you should be looking at how you can help them or what it is you can bring to the table.
Second, keep in mind that if you have identified these people as being key, chances are many other designers like you have done the same. Getting connected to an influential person is not easy because they most likely have a lot of people contacting them on a regular basis, which is all the more reason why you need to know what you have to offer them.
Third, have realistic expectations. Depending on your level of experience, you may want to work on your designing and networking skills for a while before reaching out to those key people that you have identified. It may be more effective to dedicate the time to improving yourself as a designer and building up your network of people who are at comparable places in their careers and work your way towards your key people.
One of the most effective ways to build your network without losing valuable working time is to combine the two activities. The are a number of ways that you could do this. Personally, I stumbled across one method a few years ago without even realizing that it could pay huge dividends. In my situation it was freelance blogging that allowed me to go about my business and build my network at the same time. I started to write for other blogs as a paid contributor because it gave me a way to make some money in addition to designing, but what I found out is that it was an extremely effective way to get to know influential people in the industry. As a paid writer for a number of successful design blogs and publications, I’ve had the privilege of getting to work with some very talented and well-connected people.
Many freelance designers do some work that agencies choose to outsource. Just like the freelance blogging example, this can be a very effective way to build your network without neglecting the income-generating work that you need to do. If you already maintain a blog of your own, one effective method would be to interview other designers and post the interviews to your blog. Most designers are open to accepting interview requests, and it will give you a good opportunity to learn and to build some ties to the other designer while simply producing content for your blog. Regardless of what your approach may be, if you can find ways to strengthen your network while still focusing on your work, you will be well on your way to building the network that you need without much time commitment.
Building on the previous point, collaborative efforts are great for strengthening your network while still staying focused on your primary business objectives. Your collaboration could be the sharing of referrals with someone who offers complimentary services, developing an app with someone you know, starting a multi-author blog, working with someone else to design and develop templates for sale, and the possibilities are endless.
Collaborations are great because they allow people to focus on what they do best and to complement each other’s skills. Additionally, it allows you to build very strong relationships with other professionals that can often lead to bigger and better opportunities. Like point number 6, it also allows you to earn some money and make very productive use of your time while strengthening your network.
A strong network is based more on quality of relationships than quantity. Rather than trying to get some contact with every designer out there, make an effort to build a few very strong relationships. Making the most of the connections you have may be more important than dedicating time and effort to making additional connections (of course, this depends on your situation and your existing network).
In order to maximize the connections that you already have, make an effort to stay in touch with the people who seem like they would be the best fit for your network. Find new ways to work together or just get to know more about them. Stronger relationships and connections will be much more likely to lead to something significant than several casual connections.
There are a lot of different ways to communicate with others and different levels of networking. This would include things like leaving comments on blogs, responding to forum postings, using IM, tweeting back and forth, email, phone, face-to-face, etc. If you’re looking to get more impact with your networking efforts, take it to the next level. If all of your contact with someone has been done via email, make an effort to get on the phone with that person. If you’ve always spoken on the phone, try to set up a face-to-face meeting. Different levels of communication and networking will produce varying results. Getting to interact with someone on a deeper level can lead to a stronger connection.
Of course, it may not always be feasible to take it to the next level, such as a face-to-face meeting, but try to consider the situation thoroughly. If you are trying to build a strong network while still maintaining an active business that involves plenty of design work you will typically be spending only small amounts of time networking and slowly developing some connections. On the other hand, if there is a convention or conference in your area that you could attend for a day or two, you would miss some time for client work, but you could have a better impact with the time that you allocate for networking.
Since you want to achieve greater efficiency with your networking activities, pay attention to the results that you are getting and dedicate your time to those activities that are producing results. If you are spending an hour every day on social media sites hoping that your Diggs and Stumbles will send enough traffic to someone that they will notice you, most likely you could be more successful with other methods.
What’s meaningless and unproductive for one person may be very effective for someone else, so give it some time and evaluate your own results to make the best decision for yourself. After you have been consistently networking for a while, adjust your strategy and your schedule accordingly so that you are getting the most out of your time.
This just in: Females outnumber males on social networking sites. The site Pingdom did a survey, and concluded that 16 out of 19 (84%) of the most popular social sites have more women populating them than men. The super geek sites Digg, Reddit, and Slashdot have more men on them, but the more popular sites including Facebook, LinkedIn, and Twitter, all have more women visiting them.
The average ratio of all sites surveyed, according to Pingdom, was 47% male, 53% female.Am I surprised? Not really. This strikes me as proof that women really are better communicators; certainly the data indicates that they work more at it. But while a six-point spread is significant, it is not a landslide. More research that corrects for job types and access to the Internet might be needed to see if there's much difference.
Forget the averages for a moment. Bebo had 66% female users, and MySpace and Classmates each had 64%. Slashdot had over 80% male visitors. What does that say? If you are in business or designing messages for social media, you might want to start focusing your messages better. I am sure there are other studies in a similar vein -- and if you know of some, please let us know -- and if there are no other studies, I bet there will be.
Fundamentally, if we are at a point in the explosion of social media where we are beginning to see this kind of demographic specialization, then the trend is long passed its salad days. Early in a new paradigm, there aren't the number of choices or specialization that we are now seeing in social media.
This has huge implications for business. For example, we already knew from more exhaustive research that women account for more than three quarters of domestic spending. If you add that to the Pingdom research, you must conclude that if you think you can market in cyberspace as if you are selling car batteries at halftime, think again and again.
There's so much I would like to know that this data does not illuminate. Think about the skill set that we prize in sales and marketing people. How does that skill set align with the people in the social strata?
Also, since men and women make up equal halves of the population, the data suggests that a considerable number of men are not participating. Does this mean that those who elect to participate share some characteristics with women that the abstainers do not?
Not long ago I was at a conference, and I can't recall if someone said this or if I read it, but the statement was that men went to social sites because women went there.
If that was the case, I would have expected the numbers to be closer. Who knows -- maybe another survey will reverse these findings, but for now it sure is curious.
Celebrities and everyday people are discovering social networking has its pros and cons, says entertainment reporter JESSICA LEO.
SOCIAL networking has joined sex, drugs and alcohol as the latest addiction plaguing celebrities. With Australians spending a third of their time online perusing Facebook, however, it seems the everyday Aussie is not far behind in mirroring the trend.
British pop singer Lily Allen has become the latest celebrity casualty of the affliction, announcing she is quitting social networking sites and declaring she will be a "neo-Luddite".
Allen joins US pop sensation Miley Cyrus and Nine Inch Nails frontman Trent Reznor, who deleted their Twitter accounts, claiming the site had caused too much disruption to their lives.
- Limit logging on to only once a day.
- When logged in, limit the time spent to 15 minutes or less.
- Set a timer to monitor time spent on sites.
- Reward yourself (for example, with a coffee) when you stick to the allocated time limit.
- Punish yourself if you stray outside the limits - perhaps donate to a charity you wouldn't normally assist or forgo your morning coffee.
- Make time to schedule face-to-face contact with friends.
- Don't update every minute of your life - think about whose life would be enriched by knowing your every move.
Allen, 24, says she is signing off from Facebook, Twitter and blogging to settle into a normal life with her boyfriend, building contractor Sam Cooper.
"It's not about being famous; it's not about all the parties; it's not about wanting to be the biggest pop star on the planet. It's about being happy," Allen said of her decision.
"For me, that is Sam, spending time at home, sorting out bed linen - being normal."
Allen's final Twitter post said it all, with the singer writing: "I am a neo-luddite. Goodbye."
Despite her music gaining exposure via social networking site MySpace, Allen said she recognised she had a problem. "I just had this revelation that Facebook, blogging, all those things were becoming a total addiction," she said.
"I'd be with my boyfriend or my mum and they'd have got just half of me. So I put my Blackberry, my laptop, my iPod in a box and that's the end.
"We've ended up in this world of unreal communication and I don't want that. I want real life back."
The singer's words are sure to resonate with many, particularly here in Australia. It was revealed last month we lead the world for the time spent on social media sites each month, with our average of 7.12 hours exceeding the national averages of Britain, Italy, North America and Japan.
Furthermore, figures collated for October show Australians spent an average of 27.2 hours browsing online, 7.55 hours of which was taken up by Facebook, while MySpace and Twitter accounted for 39 and 17 minutes respectively.
That is not to say, however, the problem is exclusively ours. A Nielsen audit of Americans' use of online time revealed that in 12 months, Facebook use had grown by 700 per cent and Twitter's numbers had grown exponentially.
The issue this year attracted the attention of former South Australian thinker in residence and neuroscientist Baroness Susan Greenfield, who claimed repeated exposure to sites such as Facebook, Bebo and Twitter, with computer games and fast-paced TV shows, could effectively "rewire" the brain.
"Attention spans are shorter, personal communication skills are reduced and there's a marked reduction in the ability to think abstractly," Lady Greenfield said.
Adelaide psychologist Dr Darryl Cross, of Crossways Consulting, said social networking was a double-edged sword - while it could serve a purpose of connecting people who were separated by distance, addiction was a serious and very real concern.
"I think people are naturally curious and that's why people entertain gossip, innuendo and rumour," Dr Cross said.
"They love that intrigue. You have a medium like Facebook that feeds into that intrigue.
"Unfortunately, some people do get addicted to it as it feeds their desire about what other people are doing."
Dr Cross said that with technology, such as iPhones and Blackberries, increasing our ease of access to social networking sites, the problem might intensify.
Social networking also can serve a valuable purpose. This year has seen fans and celebrities embrace the power of sites, such as Facebook, to effect social change.
Fans of band Rage Against the Machine launched a Facebook campaign to snare top spot in British charts and deny X-Factor winner the honour, customary each Christmas.
Closer to home, passionate Adelaideans launched Facebook groups to resurrect Hey Hey It's Saturday and the Adelaide Skyshow, generating a groundswell of support.
Dr Cross said it was a matter of adopting the everything-in-moderation adage, suggesting addicts limit time spent and frequency of visits rather than trying to go cold turkey.
One problem that they had was the fact that the number of submissions was too high to be manageable, and obviously not all of them could get featured on the homepage.
In order to solve that problem, the recently introduced a very cool and innovative feature, called Upcoming Queue.
It is basically a social media voting section inside their website, ala Digg or Reddit, where the users can submit their stories, and vote the other stories up or down. The most popular ones get promote to the front page. Here are the details of that section:
Your submission is a blog post: Neatorama is a blog and will remain a blog. By writing a blog post instead of a link, you’ll have more than just a few sentences to tell people what your pick is all about.
Equal chance to get promoted to front page: Not a power user? Don’t have a lot of friends that will vote for your submissions? No problem. Besides garnering upvotes, Neatorama editors will be on the look out for good posts to promote, regardless of the number of votes they garner. This will even out the playing field for everyone.
Credit is given where credit is due: This is a personal pet peeve of mine: social networking posts don’t give via or author credits. If you found an interesting item to post on Neatorama via a certain blog, please be neighborly and give it a via credit link. Promoted posts will also have author credit - your posts will carry a link to your blog or website. (We do reserve the right to edit this in cases of spam or inappropriate content).
No burying: Once a post is on the front page, it’s on the front page. There’s no burying or personal vendettas (though we do reserve the right to edit/delete in cases of spam or inappropriate content).
Pretty cool huh? I also think that this idea has a bright future. Imagine popular blogs like TechCrunch or PerezHilton creating similar sections where the users would be able to submit blog posts themselves. It is a win-win situation.
Anyway go check it out on Neatorama, and perhaps even submit a post there.
This is a guest post by Brandon J. Mendelson.
I have successfully pitched stories and thoughts to local and national media outlets, ranging from the Albany Times Union, where I volunteer as a blogger, to The Christian Science Monitor, MSNBC.com, E! Online, Newsweek, the LA Times, and others. Working as both a blogger and journalist for the past eight years has provided me with some insight on how to pitch successfully. Proceed with the knowledge that you will only succeed in pitching if you persist. If you do not, these tips are useless.
1. Tell Me About Your Blog. Briefly.
In the comment section for this post, can you describe your blog in a sentence? Two? If you can’t quickly describe your blog, to anyone really, the reporter or editor will move on.
Exercise: Pretend you are leaving a voice mail and only have so much time for your message. What do you cut?
2. How Do I Contact You?
Your email signature is useless. Include at the end of your email the best and preferred method of contact.
3. What’s The Hook?
Find a relevant hook. Daniel’s blog focuses on blogging tips. In Massena, New York, the GM plant is closing. How about a pitch that explains why your blogging tips could help the recently laid off employees make money?
Find a local hook. Local outlets want local news, simple right? So find a way to tie your blog to something going on in local markets. Do some research before contacting a reporter or editor.
4. No All Purpose Emails Or Press Releases
The press release is dead. Sending one to a reporter that has not asked for it is deadly. Ditto with blanket emails. Make every email personal. Yes, it takes time, but you want to have your blog talked about, right?
Remember: If there is a designated editor for the area you are pitching, contact the editor before the reporter.
Within your email, you may include a link to your press release and previous press for further information, but …
5. No, I will Not Click On Your Link
Do not just send links. Your email must be self contained. If there is interest, you can provide further information later or include links at the end of your email. Linking out says you’re lazy and the odds of a busy, layoff fearing reporter taking the time to visit your website if there is no interest are low.
Also: Do not contact reporters for every announcement. Wait until you have something groundbreaking. Try the Brandon test: Talk to your offline friends and ask for their opinion. If they’re interested, you may proceed in contacting reporters.
6. The Follow-up
After a week, you may send a brief note to inquire about your pitch. If you do not hear anything, the second week you may call. Do not call until you’ve waited the appropriate amount of time. If you are unsuccessful, move on. You will meet many dead ends, the important thing is to keep moving forward.
And of course, never, ever assume that your email was all you need to do. Some journalists are old school and want you to call and follow-up.
7. Networking
Make friends. This will be the difference between getting your story covered and being ignored.
Media breeds media. Once you have an outlet reporting about you, it lends credibility to your blog and allows you to advance to bigger outlets.
Look at it like this: I am twittering my way across America to fight breast cancer. You can find details by following me on Twitter @BJMendelson. The New York Times won’t cover this story, and it is unlikely television reporters will at first. They want to see who I am, how other outlets treat me, and if I can present myself in an intelligent way. So you start small. Contact smaller blogs and local newspapers, then move to medium blogs and regional newspapers, then to large blogs and city papers. This is the same for television and radio.
Once you have built to a critical mass, one of two things will happen:
1. The New York Times or Oprah will come to you
2. You will be well positioned to go to them.
FYI: Don’t call the Oprah people, they are not fans of the cold call as I learned.
8. Punchy Email Subject Lines
Many people won’t even have the time or will to open your email. If you use a punchy or catchy subject line, however, your chances increase.
Try to be descriptive and succinct at the same time.
9. Make It Personal
Sometimes your own story makes what you’re pitching interesting. What from your background ties you to the outlet or community? I am a former Alfred State College student. So when I contact media outlets in Western New York, I mention this.
Never email general email accounts.. Find out who covers what, look at their previous stories, and if you can’t tie in your pitch or find a local connection, make a pitch about how your blog ties into that outlets area of coverage.
This is not a perfect list. Far from it; however, my intention is to be helpful to my fellow bloggers and relieve some of the stress induced by bloggers for my fellow journalists. Pitch well.
